2012/13

1. Cover
2. Contents, Vision, Mission and Values
3. Year at a glance
4. Chairman's foreword
5. Chapter 1 About the IPCC
6. Chapter 2 Monitoring the handling of complaints and recommendations
7. Chapter 3 Handling complaints of public interest and related matters
8. Chapter 4 Complaint cases
9. Chapter 5 Engaging stakeholders
10. Chapter 6 Communications and corporate image
11. Chapter 7 Organisational structure
12. Chapter 8 Financial statements
13. Performance pledges

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